Terms of Service

Our terms, clearly stated.

By accessing or placing an order through lordstone.co.uk, you agree to be bound by these Terms of Service. Please read them carefully.

1. About Us

Lordstone London Ltd ("Lordstone", "we", "us") operates the website lordstone.co.uk. We are registered in England and Wales. Our registered address and company number are available upon request.

2. Placing an Order

By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate. All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion.

Once your order is confirmed, you will receive an email acknowledgement. This does not constitute a legally binding contract until your order has been dispatched.

3. Pricing & Payment

All prices are displayed in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. Payment is required in full at the time of purchase.

4. Shipping & Delivery

Delivery timelines are estimates and not guaranteed. Lordstone is not liable for delays caused by third-party carriers, customs processing, or circumstances outside our control. Risk of loss passes to the customer upon delivery.

5. Returns & Refunds

Our return policy is outlined in full on our Returns page. In accordance with UK consumer law, you have the right to cancel your order within 14 days of receipt without providing a reason (cooling-off period).

6. Intellectual Property

All content on lordstone.co.uk — including logos, images, text, and design — is the property of Lordstone London Ltd and is protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Lordstone shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the value of your order.

8. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Changes to These Terms

We reserve the right to update these Terms of Service at any time. Continued use of our website following any changes constitutes your acceptance of the updated terms.