PRIVACY POLICY
Your data, your rights.
Lordstone London Ltd is committed to protecting your personal information and your right to privacy.
What Information We Collect
When you place an order or create an account with us, we collect the following personal information:
Name, email address, and billing/shipping address
Payment information (processed securely via Shopify — we do not store card details)
Phone number (optional, for delivery notifications)
Browsing behaviour on our website (via cookies)
How We Use Your Information
Your information is used solely for the purpose of fulfilling your orders and improving your experience with Lordstone:
Processing and dispatching your orders
Sending order confirmations and delivery updates
Responding to customer service enquiries
Sending marketing communications (only with your explicit consent)
Improving our website and product offering through analytics
Cookies
We use essential cookies to ensure our website functions correctly, and optional analytics cookies (Google Analytics) to understand how visitors use our site. You can manage cookie preferences at any time via your browser settings or our cookie banner.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers necessary to operate our business (e.g. Shopify, Royal Mail, payment processors), who are contractually bound to keep your information secure.
Your Rights
Under GDPR (UK), you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of your rights, please contact us at privacy@lordstone.co.uk. We will respond within 30 days.
Data Retention
We retain your order data for up to 7 years for legal and accounting purposes. Marketing preferences and account data are deleted within 30 days of your request.