FAQ
Frequently Asked Questions
Questions, answered.
Orders & Shipping
How long does delivery take in the UK?
Standard UK delivery takes 2–4 business days. Express delivery (1 business day) is available at checkout. Orders placed before 2pm are dispatched the same day.
Do you offer free shipping?
Yes. All UK orders over £75 qualify for free standard shipping. International orders over £150 also receive complimentary shipping.
Do you ship internationally?
We ship to over 40 countries worldwide, including Europe, the United States, Canada, and Australia. International delivery typically takes 5–10 business days depending on destination.
Can I track my order?
Yes. Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can track your parcel directly through Royal Mail or our courier's website.
Products & Sizing
How do I find my size?
Each product page includes a detailed size guide with chest, waist, and length measurements. If you're between sizes, we generally recommend sizing up for knitwear and outerwear for a relaxed, layered fit.
What materials do you use?
Our garments are crafted from premium natural fibres including Merino wool, Shetland wool, cashmere blends, and long-staple cotton. Material composition is listed on every product page.
How should I care for my knitwear?
We recommend hand-washing or using a delicate machine cycle (30°C max) with a wool-safe detergent. Always dry flat to preserve the shape. Avoid tumble drying and direct heat.
Returns & Payments
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn and in original packaging. UK customers receive a free prepaid return label. See our full Returns page for details.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna for pay-later options.
Is my payment information secure?
Absolutely. All transactions are processed through Shopify's encrypted payment gateway. We never store your card details.